Fragrance House: 01665 517647
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
- Any item that is returned more than 14 days after delivery
- Products purchased from a retailer stocking our range must be returned to them
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Standard delivery usually takes around 3-5 business days
If your order hasn't arrived after 10 working days, please contact us and we will look into the details.